Terms and conditions

These terms apply to every quote and every recovery job we take on. They are written to be readable, not to hide anything. Your statutory rights as a consumer always come first.

Who we are

Recovery Expert, Javastraat 95, 1094 HC Amsterdam, the Netherlands. Registered with the Dutch Chamber of Commerce under number 69815844, VAT number NL862352290B01. You can reach us at info@recoveryexpert.nl or +31 6 8536 8992.

When these terms apply

These terms apply to every offer, quote, agreement and job, whether you are a consumer or a business. A deviation only applies if we confirm it in writing; an email counts as writing.

Quotes and prices

Prices shown on this website are starting prices in euros, excluding VAT. After the free evaluation you receive a written quote for your case. That quote is fixed: the price does not rise because more data turns out to be recoverable, and it does not fall because less is.

A quote is valid for 30 days unless it says otherwise. Work starts only after you approve the quote in writing.

Free evaluation, and what happens if we fail

The evaluation and diagnosis are free and carry no obligation. If the data cannot be recovered, you pay nothing for the recovery. In that case you only pay the cost of getting the device to our lab.

What we need from you

• Accurate information about the device and what happened to it, including any earlier recovery attempt.
• Only data you are entitled to have recovered. Tell us if the carrier holds data belonging to someone else, or special categories of data.
• Passwords, PINs or encryption keys where you can lawfully provide them.
• Once a drive starts failing, leave it switched off and do not attempt further repairs yourself.
• Keep your own backup of anything you can still reach. Recovery is a second chance, not a backup strategy.

Turnaround

Recovery time depends on the condition of the device and on the availability of parts. Dates and turnaround times in a quote are therefore estimates, not guarantees. If a case takes materially longer, we tell you as soon as we know.

Delivery

Recovered data is delivered on a new drive or another medium we agree on, together with a written report. Risk of transport lies with the carrier we choose. If you arrange your own transport, risk passes to you when the device leaves our lab.

Payment

Invoices are payable within 14 days, excluding VAT where applicable. We may pause delivery of recovered data until the invoice for that case has been paid. If you are a consumer, the statutory rules on payment and reminders apply.

Confidentiality

Every case is treated as confidential. We sign a non-disclosure agreement on request, at no cost. We never publish client data, case details or screenshots without your written permission.

Liability

We work to a professional standard and handle every carrier as if the data were our own. Data recovery is never risk-free, however, and a device that is already failing can deteriorate further while it is with us.

To the extent permitted by law, our liability for damage is limited to the amount invoiced for the case concerned. We are not liable for indirect damage such as lost turnover, missed deadlines or lost opportunity. Nothing in these terms limits liability for intent or gross negligence, and nothing limits the rights you have as a consumer under mandatory law.

Cancelling, and the right of withdrawal

If you are a consumer, you may cancel a distance agreement within 14 days of concluding it, without giving a reason. If you asked us in writing to start before those 14 days are over, you pay for the work already carried out when you cancel. Business clients can cancel until the work has started; costs already incurred are then charged.

Complaints

Tell us within 14 days of delivery if something is wrong, with a description of the problem. We respond within 14 days and propose a solution. If we cannot resolve it together, you can take the matter to the competent court.

Applicable law

Dutch law applies to these terms and to every agreement with us. Disputes are submitted to the court in Amsterdam, unless the law designates a different court for you as a consumer.

Content of this website

The text, design, code and illustrations on this site belong to us. You are welcome to link to any page, but republishing content as your own is not allowed. Prices and descriptions may change; the quote you approved is what counts.

Changes to these terms

We may update these terms. The version published here at the moment you approve a quote applies to that case.

Contact

Recovery Expert
Javastraat 95, 1094 HC Amsterdam
KvK 69815844 · btw NL862352290B01
info@recoveryexpert.nl · +31 6 8536 8992